If you believe we store or process information about you, you can e-mail us to request a copy of this information and/or information about how we use this information. We will then take steps to verify your identity, before responding to your request. There is no fee payable for this service.
If we do hold information about you, and you find it to be inaccurate, you may provide accurate information and ask us to correct this. You may also request that we erase data that we hold about you, or request that we refrain from processing it in a particular way, which, after verifying your identity, we will comply with where there isn’t an overriding legal reason for us to continue to store or process your data in this way.
If you have any reason for complaint in regards to how we handle personal data please contact us immediately. You also have the right to complain to the Information Commissioners Office. We will not transfer personal data outside the EU and the UK.
We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.
What is this Privacy Policy for?
This privacy policy is for this website www.frscott.co.uk and served by F R Scott Limited and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses) (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
When we store/process personal data | What data we store/process | The purpose(s) of storing/processing this data (“The purpose”) | Categories of recipients that we may disclose this data to and the purpose of such disclosure | Time limits | Consequences of revoking permission for us to store/process this data or failing to provide the data |
When you place an order with us | Your name, invoice address, delivery address, telephone number and e-mail address along with the items you’ve ordered and any (optional) password you chose to set with us. | – To allow us to fulfil your order. – To perform fraud checks on your order and your future orders to ensure your orders are genuine. – To comply with tax and accountancy laws relating to record keeping. – To allow you to easily see a list of your previous orders. – To allow us to help you if you return a product to us or need more information or support about a product or order you’ve placed. – To allow us to issue refunds to you. – In case there is a product recall that we need to inform you about. – To allow you to place future orders more easily. – To subscribe you to our e-mail newsletters, unless you object to this and to customise the offers and marketing information we send to be more tailored to you (also see the section below, about when you subscribe to our email newsletters). |
– Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data). – Our payment system providers, including our bank (to allow us to take your payment and verify your order is genuine). – Our courier(s) to allow them to deliver your order. – Our product suppliers where a product is being delivered directly from one of our supplier’s warehouses, to allow them to dispatch your product(s). |
We plan to keep this data for as long as is necessary in order to ensure we can continue to fulfil the items listed in “The purpose” column. | We will not be able to fulfil your order, offer you a refund, give you product recall information, or fulfil any of the other items set out in “The purpose” column. |
Your payment details, including where applicable: any refund information, your card details, details sent to us from PayPal or other payment intermediary and your card address. | – To perform fraud checks on your order and your future orders to ensure your orders are genuine. – To allow us to take payment from you. – To allow us to issue refunds to you. – To allow you to place future orders more easily. – To comply with tax and accountancy laws relating to record keeping. |
– Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data). – Our payment system providers, including our bank (to allow us to take your payment and verify your order is genuine). |
We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in “The purpose” column, with the exception of full card details (except the last 4 digits which are kept for fraud prevention reasons) which are removed 13 months after they are last used. | We may be unable to fulfil your order, and/or your future orders. We may be unable to issue refunds to you. | |
How you found our web site, along with the date and time and your IP address and the web browser and/or type of device you used to place the order. | – For fraud prevention purposes – to ensure your order and your future orders are genuine. – For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing). |
Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. | We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in “The purpose” column. | We may be unable to fulfil your order, and/or your future orders. | |
Which pages of our web site you have looked at, along with the date and time and your IP address and the web browser and/or type of device you used to place the order. | – To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted. – For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing). |
Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. | 24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable. | We will not be able to tailor the information we send to you as effectively. | |
If you clicked an advert to find our site, we may also store which of our advert(s) you clicked on, the date and time you clicked our advert, your approximate estimated location at the time you clicked, the weather at the time you clicked. | – For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing). | Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. | 24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable. | No consequences to you. | |
When you subscribe to our e-mail newsletters | Your email address, the date and time you subscribed and how you subscribed. | – To send you details of special offers, new products, and other general marketing information. – To allow you to unsubscribe from our email newsletter service at any time. |
The suppliers of the software and service that allows us to technically send e-mails to you. | We plan to keep this data for as long as is necessary in order to send you e-mails, or in the case that you may have requested we no longer send you emails, in order to ensure that you don’t receive any future marketing emails from us. | We will no longer send you marketing emails, but if we don’t store your email address and you place a future order with us, you will then start to receive marketing emails again. The best way to ensure you do not receive marketing emails from us is to use the “unsubscribe” link within one of the emails we have sent to you. |
Which of our newsletters you have opened, and (if applicable) which areas in our newsletters that you have clicked on. | – To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted. – For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing). |
The suppliers of the software and service that allows us to technically send e-mails to you. | 24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable. | We will not be able to tailor the information we send to you as effectively. | |
When you contact us via a form on our web site | The information that you have entered into the form, your IP address, how you found our web site. | – In order to respond to and/or fulfil your message/request. – In order to ensure your message is genuine. – For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing). |
Any suppliers necessary in order to fulfil your message/request and check your message is genuine. Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. | This will depend on the need to keep your information, which will depend on the nature of your message/request. | We will be unable to fulfil your request or respond to your message. |
Security measures to protect the data: All of the data detailed above is collected via our web site/system which offers a secure connection for any data you provide and the data is stored and used securely, with only authorised personnel (and authorised personnel of our suppliers) having access to your data in order to carry out “The Purpose” (as listed above). In addition, the processing of any card data complies with the Payment Card Industry Data Security Standard (PCI DSS) and your (optional) password will only be stored in an encrypted format and never in “plain text”